No-Charge Guarantee
If we cannot help you resolve your computer/gadget problems you will NOT be charged. That's our "NO FIX..NO CHARGE" policy.
Terms & Liability
Compfixer Inc. will not be held liable for lost data or any damage resulting from a support session. We cannot be held responsible for a computer in a previously unknown condition. Such a computer could be in a condition of imminent failure and, as such, could fail during a support session and appear to have been caused by the support session. Although our support technicians take precautions, there is always a risk, however small, of accidental data loss. By purchasing support from Compfixer Inc., you agree to all the terms of service herein and assume all risks. Compfixer, Inc will not be held responsible for any damages caused by the services of any third-party service providers recommended by us or not.
Compfixer Inc support plans only cover computer problems that can be fixed remotely. Some computer problems cannot be fixed online or by telephone. The support plan does NOT cover the cost of replacement parts, software, labor, or services from third-party service providers.
The support plan is NOT a warranty. If we conclude that your computer cannot be fixed remotely, we will suggest the next steps you might take to repair your computer, which might include a house call from a third-party service provider. You are responsible for the costs of any service not covered by the Compfixer Inc. online support plan.
Availability
Compfixer Inc. cannot guarantee the availability of tech support since we have no control of the internet, power grid, hosting servers, etc. If for some reason beyond our control we cannot provide support at your scheduled appointment time, we will contact you by phone and make arrangements to reschedule.
If you request immediate support, you might not receive immediate help. If we have a high volume of support requests, a support technician might not be available for immediate assistance. In such a case, we will put you on a waiting list and notify you by phone as soon as a support technician is available to assist you. You will also have the option to schedule an appointment.
Privacy
Any information we collect from our customers is solely for our own internal use and we do not give/sell this information to any third party except for information securely transmitted to an outside credit card prcoessing company so we may accept credit/debit cards for purchases. Credit/debit card information is 128bit SSL encrypted and not viewable by anyone. We cannot view or otherwise access your credit/debit card number.
Credit/Debit Card Use
You will receive an email confirmation of your order and credit card verification once you have gone through the secure checkout process. Your credit card will not be charged until after your support session has been completed.
Acceptance of Policy
By using Compfixer Inc., you signify your acceptance of this Policy Statement. We reserve the right to modify this Policy Statement at any time. Your continued use of any portion of Compfixer, Inc., following notification or posting of such changes, will constitute your acceptance of those changes. If you have questions or concerns about our specific policies, please contact us through our contact us.